🇦🇺 Frumzi Casino Review

💰 How quickly do funds arrive in the account after a deposit?

Funds typically hit my account instantly after making a deposit. I remember using Neosurf for a quick top-up, and within seconds, I was ready to play. This immediate access is a huge plus for me, especially when I’m eager to jump into a game.

🕒 How quickly are payment and bonus issues resolved?

I’ve had a couple of queries regarding bonuses, and I found the support team quite responsive. When I reached out about a bonus not applying correctly, they sorted it out within a few hours. Their quick turnaround made my experience smoother, allowing me to get back to playing without much delay.

📧 How do I unsubscribe from email and SMS newsletters?

Unsubscribing was straightforward. I simply clicked the link at the bottom of one of their emails, and it took me to a page where I could manage my preferences. I did this after receiving too many promotional messages, and it worked like a charm.

❓ Can I have multiple accounts at one casino?

I checked their policy on multiple accounts, and it’s a strict no. I had a friend who tried to create a second account and ended up having both accounts suspended. It’s best to stick to one account to avoid any issues.

💸 Are there any fees for withdrawing money?

I haven’t encountered any withdrawal fees yet. When I cashed out using Bitcoin, the full amount was transferred without any deductions. This made my experience even better, as I didn’t lose any of my winnings to fees.

🎲 How does the casino ensure game fairness and do they use RNG?

Frumzi Casino uses RNG to ensure fair play, which is crucial for me. I’ve played enough to feel confident that the outcomes are random. Knowing they’re licensed and regulated adds an extra layer of trust to my gaming experience.

🎮 Are there exclusive games not available at other casinos?

I found a few exclusive titles that caught my eye. One game, in particular, was a unique slot from VoltEnt that I hadn’t seen elsewhere. It felt special to play something not available at other casinos, adding to the excitement.

🚫 What should I do if my deposit hasn’t been credited to my balance?

If a deposit doesn’t show up, I recommend checking the transaction history first. I had a minor hiccup once, and after verifying my payment method, I contacted support. They were quick to assist and resolved the issue within a few minutes.

💳 Can I link multiple payment methods to one account?

Yes, I was able to link both my Mastercard and Bitcoin wallet to my account. This flexibility is handy, especially when I want to switch up my payment methods depending on my mood or the bonuses available.

🌍 Can I use bank cards from all countries or just local ones?

I’ve only used my Australian bank card, but I’ve seen options for international cards as well. It’s good to know that they cater to players from different regions, making it easier for everyone to join in.

📞 What communication channels are available for support (chat, email, phone)?

I’ve primarily used the live chat feature, which is available 24/7. It’s quick and efficient. I did send an email once for a more detailed query, and they responded within a few hours. Having multiple channels makes it easy to get help when needed.

📝 Can I leave feedback about the quality of support?

Yes, I left feedback after a particularly good experience with their support team. They encourage players to share their thoughts, which I appreciate. It feels good to know that my input can help improve their services.